LONDON

• Final Sale: All wigs, hair extensions, and custom-made products are non-refundable and non-returnable for hygiene and customization reasons.

• Services: All salon services are final sale. Concerns must be addressed before leaving your appointment.

• Exchanges: Only accepted if a product arrives damaged or defective. Contact us within 48 hours of delivery to request an exchange or store credit.

• Eligibility: Returned items must be unused, in original packaging, and in the same condition as received. Shipping costs for exchanges are the customer’s responsibility unless the item was received damaged or incorrect.

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At Diadolls, each product is handcrafted and made-to-order with care and precision.

• Order Processing: Orders are processed within 1–2 business days (excluding weekends & holidays).

• Production Window: Please allow 7–10 business days for production before shipping.

• Delivery Timeline: Once shipped, most orders arrive within 2–5 business days, depending on location and carrier.

• Carrier Responsibility: Once shipped, Diadolls is not liable for lost, stolen, or delayed packages. Please contact the carrier directly with your tracking number.

• Signature Requirement: Some orders may require a signature upon delivery.