Policy

Welcome to Diadolls, where beauty meets precision. To ensure your experience is seamless and enjoyable, please review our policies before booking or placing an order. By booking or purchasing with us, you agree to the following terms

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Bookings & Deposits

Your appointment is confirmed only after a non-refundable deposit of 50% of your service total is received.

The deposit is paid online through our booking page. Because it is paid by card, a 3.5% processing fee is added.
The remaining balance is paid in person on the day of your appointment, by Interac eTransfer .
Your deposit is applied toward your final balance.
Appointments without a deposit are not confirmed, and the time slot may be offered to someone else.

Cancellations & Rescheduling

Please give at least 48 hours' notice to cancel or reschedule. Deposits are always nonrefundable.

48 hours or more: you may reschedule once, and your deposit carries over to the new date.
Less than 48 hours: your deposit is forfeited and the appointment cannot be rescheduled. A new booking requires a new deposit.
No-call/no-show: your deposit is forfeited, and you may be blocked from future bookings.

Payments & Timing

Your deposit is paid online when you book. The remaining balance is due before your service begins, and is paid in person by Interac e-Transfer or cash.

Interac e-Transfer (preferred): send to info@diadolls.com when you arrive, with your full name and appointment date in the notes.
Credit/debit card: used for online deposits, with a 3.5% processing fee added. Balances paid by card carry the same fee.

Paying your balance by Interac helps you avoid card fees and lets us keep our pricing fair.

Arrival & Hair Preparation

Arrival: please arrive on time. A 15-minute grace period applies. After that, a $30 late fee may be charged, or your appointment may be cancelled and treated as a cancellation under 48 hours.
Hair preparation (frontal install / natural hair): arrive with clean, fully blow-dried, detangled hair.

- Hair not blow-dried: $40 fee.

- Hair not clean: $90 same-day wash and blow-dry fee, or the appointment is cancelled and your deposit is forfeited.

A frontal install typically takes 2 to 3 hours. Cornrows alone take 30 to 60 minutes depending on hair thickness. Extra detangling, washing or blow-drying adds time and cost.

Wig Drop-Off (For Installs)

Wigs must be new or clean and dropped off 7 days before your appointment for customization.
A cleaning fee applies if a dirty wig is sent in. Closure: $45, Bundles $80
Same-day customization is available for an extra rush fee, which must be selected when booking.

Add-Ons, Media & Satisfaction

Add-ons: styling, coloring, cuts, ponytails and rush services are available at an extra cost.
Media release and privacy: by booking with Diadolls, you consent to photos and videos being taken during or after your appointment. These may be used in our portfolio, website and social media. If you do not wish to be recorded, tell your stylist before your appointment begins.
Satisfaction: we want you to love your look. Please raise any concerns before leaving your appointment so adjustments can be made.

Shipping Policy

Every Diadolls product is handcrafted and made to order.

Order processing: 1 to 2 business days, excluding weekends and holidays.
Production: allow 7 to 10 business days before shipping.
Delivery: most orders arrive 2 to 5 business days after shipping, depending on location and carrier.
Carrier responsibility: once shipped, Diadolls is not liable for lost, stolen or delayed packages. Contact the carrier with your tracking number.
Signature: some orders may require a signature on delivery.

Returns & Exchanges

Final sale: all wigs, hair extensions and custom-made products are non-refundable and non-returnable, for hygiene and customization reasons.
Services: all salon services are final sale. Raise concerns before leaving your appointment.
Exchanges: accepted only if a product arrives damaged or defective. Contact us within 48 hours of delivery to request an exchange or store credit.
Eligibility: items must be unused, in original packaging and in the condition received. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Our Promise

At Diadolls, we value your trust. We aim to provide a luxury, stress-free experience from booking to service to delivery. Thank you for choosing us to crown your beauty with confidence.