top of page

POLICIES

Welcome to Diadolls, where beauty meets precision. To ensure your experience is seamless and enjoyable, please review our policies before booking or placing an order. By booking or purchasing with us, you agree to the following terms:

                                                                                

Bookings & Deposits

  • Appointments are confirmed only after a 20% non-refundable deposit is sent to info@diadolls.com (or the deposit listed on the scheduling page).

  • Deposits apply toward your total service cost.

  • Appointments without a deposit are not confirmed.

​

Wig Drop-Off (For Installs)

  • Wigs must be new or clean and dropped off 7 days before the appointment for customization.

  • A fee applies if a dirty wig is sent in for cleaning.

  • Same-day customization is available for an extra rush fee (must be selected when booking).

​

Hair Preparation: Frontal Install / Natural Hair

  • Clients must arrive with clean, fully blow-dried, and detangled hair.

  • If hair is not blow-dried, a $40 fee will be applied.

  • If hair is not clean, clients will either:

    • Pay an additional $60 fee for a wash & blow dry, OR

    • Be turned away, with the deposit forfeited.

  • A frontal install typically lasts 2–3 hours. Cornrows alone take 30–60 minutes depending on hair thickness. Extra detangling, washing, or blow-drying adds time and cost.

​

Payments & Timing

  • The remaining balance is due before your service begins.

  • Accepted payments: Cash or E-Transfer (info@diadolls.com).

  • Please arrive on time. A 15-minute grace period applies. Late arrivals may incur a $30 fee or risk cancellation.

​

Cancellations & Rescheduling

  • Cancel or reschedule at least 48 hours in advance. Deposits are non-refundable.

  • No-call/no-shows forfeit the deposit, will be charged the full service amount, and may be blocked from future bookings.

  • Rescheduling is allowed once, provided at least 48 hours’ notice is given.

​

Add-Ons

  • Additional services (styling, coloring, cuts, ponytails, and rush services) are available at an extra cost.

​

Media Release Consent & Privacy

  • By booking with Diadolls, you consent to photos and videos being taken during or after your appointment.

  • These may be used for our portfolio, website, and social media marketing.

  • If you do not wish to be recorded, please inform your stylist before your appointment begins.

​

Satisfaction

  • We want you to love your look! Please raise any concerns before leaving your appointment so adjustments can be made.

​

📦 Shipping Policy

At Diadolls, each product is handcrafted and made-to-order with care and precision.

  • Order Processing: Orders are processed within 1–2 business days (excluding weekends & holidays).

  • Production Window: Please allow 7–10 business days for production before shipping.

  • Delivery Timeline: Once shipped, most orders arrive within 2–5 business days, depending on location and carrier.

  • Carrier Responsibility: Once shipped, Diadolls is not liable for lost, stolen, or delayed packages. Please contact the carrier directly with your tracking number.

  • Signature Requirement: Some orders may require a signature upon delivery.

​

🔄 Returns & Exchanges

  • Final Sale: All wigs, hair extensions, and custom-made products are non-refundable and non-returnable for hygiene and customization reasons.

  • Services: All salon services are final sale. Concerns must be addressed before leaving your appointment.

  • Exchanges: Only accepted if a product arrives damaged or defective. Contact us within 48 hours of delivery to request an exchange or store credit.

  • Eligibility: Returned items must be unused, in original packaging, and in the same condition as received. Shipping costs for exchanges are the customer’s responsibility unless the item was received damaged or incorrect.

​

Our Promise

At Diadolls, we value your trust. We aim to provide a luxury, stress-free experience from booking to service to delivery. Thank you for choosing us to crown your beauty with confidence.

bottom of page