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At Diadolls, all wig sales are final.

Due to the personal nature and hygiene standards of our products, we do not accept returns or offer refunds under any circumstances.

We encourage customers to review all product descriptions, images, and details carefully before placing an order.

If you have questions about a product before purchasing, please contact us at  info@diadolls.com — we’re happy to help you make the right choice.

Shipping Methods:

We ship worldwide using Canada Post and trusted international carriers.

Processing Time:

All Diadolls wigs are custom-made from scratch to ensure premium quality.

• Week 1: We handcraft your wig according to your specifications.

• Week 2: Materials are received and prepared for final assembly.

• Week 3: Your order is styled, packaged, and shipped to you.

Estimated Total Timeframe: 20 business days from the date your order is confirmed.

Packaging

Every wig is carefully packaged in secure, protective materials to ensure it arrives in perfect condition.

Shipping Costs

Shipping costs are calculated based on the weight and destination of your order. In many cases, this cost is included in the item price for your convenience.

Tracking

You will receive a tracking number by email once your order is shipped so you can follow its journey to your doorstep.

Questions?

Email us at info@diadolls.com — we’re here to help.